Residential•Commercial•Industrial
Guardian Aerial Inspections provides professional drone roof inspections, aerial building inspections and thermal imaging services across Corby, Northampton, Kettering, Wellingborough and throughout Northamptonshire.
Using high-resolution RGB and thermal imaging technology, we help homeowners, businesses, property managers, facilities teams and roofing professionals identify visible defects, areas of concern and thermal anomalies in locations that may be difficult, costly or unsafe to access using traditional methods.
Our inspections provide clear visual evidence, detailed aerial imagery and professionally presented reporting to help you better understand the condition of your property and determine appropriate next steps.
Request a QuoteMany roof and external building issues can be difficult to assess accurately from ground level.
Our drone inspection services provide detailed, high-resolution imagery of roofs tiles and slates chimneys gutters flashing roof penetrations drainage areas rooflights external elevations solar PV systems without unnecessary physical access to the roof.
For commercial and industrial properties, aerial inspection also provides an efficient way to document larger roof areas, rooftop assets and areas requiring closer investigation.
Where appropriate, thermal drone imaging can be used to identify temperature patterns and thermal anomalies that may warrant further investigation.
Guardian Aerial Inspections provides aerial inspection services for a wide range of properties, including homes, commercial buildings, warehouses, industrial facilities, offices, retail premises and other managed properties.
Our services include:
Residential Roof Inspections Commercial & Industrial Roof Inspections Thermal Drone Inspections Solar PV Thermal Inspections Pre-Purchase Inspections Post-Storm & Damage Inspections Exterior Building & Elevation Inspections
Each inspection is tailored to the property, inspection requirements and conditions on site.
Following your inspection, you receive a professionally structured drone inspection report supported by high-resolution visual and, where applicable, thermal imagery.
Relevant observations are clearly documented using location references, supporting photographs and recommended next steps where appropriate.
Our reports are designed to provide useful, easy-to-understand information for homeowners, property managers, facilities teams, roofing contractors and commercial property owners.
Professionally structured and easy to follow.
Relevant observations documented with location references and supporting photographs.
Recommended next steps where appropriate.
The objective is simple - to provide clear evidence that helps you make informed decisions about maintenance, further investigation or repair.
Guardian Aerial Inspections is based in Corby, Northamptonshire, providing professional drone inspection and thermal imaging services across Corby, Northampton, Kettering, Wellingborough, Rushden, Daventry, Towcester and surrounding areas.
Whether you require a residential roof inspection, commercial or industrial roof inspection, thermal building inspection or solar PV thermal inspection, we can recommend an appropriate inspection based on your property and requirements.
Tell us what you need inspected and we will recommend the most appropriate inspection for your property.
Request a QuoteDetailed aerial roof inspections for homes and properties, helping identify slipped tiles, damaged flashing, gutter issues and other visible defects without the need for costly manual access.
Thermal drone inspections help reveal temperature anomalies that may indicate heat loss, moisture-related concerns, insulation issues or other areas that may require further investigation.
Aerial RGB and thermal inspections of solar PV systems help identify visible defects, hot spots and irregular panel performance, supporting better maintenance and long-term efficiency.
A pre-purchase roof inspection can help highlight visible roof defects and potential problem areas before you complete the purchase, giving you greater confidence and peace of mind.
Professional aerial inspections for commercial and industrial roofs, helping inspect large or difficult-to-access areas efficiently while providing clear visual evidence and reporting.
Residential. Commercial. Solar PV.
Clear inspections. Honest reporting. Professional service.
| Inspection Type | Residential | Commercial | Residential Solar PV | Commercial Solar PV |
|---|---|---|---|---|
| Visual | from £179 | from £549 | - | - |
| Visual + Thermal | from £299 | from £799 | from £299 | from £599 |
The final price depends on the size and access of the property and is confirmed in a free, no-obligation quote. Travel outside a 10-mile radius of Corby may be subject to an additional charge.
Short description of the project.
Short description of the project.
Short description of the project.
Short description of the project.
Short description of the project.
Short description of the project.
Each inspection includes aerial imagery of the agreed areas, review of visible defects or areas of concern, and a professionally structured report with supporting photographs and observations.
No. Our service is an aerial inspection and visual documentation service. It does not replace a structural, engineering or RICS building survey where one is required.
Preferably, yes. However, most inspections can still be carried out without the client being present, provided suitable access has been arranged and we have permission to inspect the property.
Drone operations depend on safe weather conditions. If conditions are unsuitable, the inspection may need to be rearranged to ensure safe operation and reliable results.
Inspection time depends on the size and complexity of the property. A straightforward residential inspection may be completed relatively quickly, while larger commercial sites require more detailed planning and coverage.
Yes. Guardian Aerial Inspections is fully trained and insured for the services we provide.
Yes. Our pre-purchase inspections can provide additional aerial visibility of roofs and other external areas that may be difficult to assess from ground level.
No inspection can guarantee that every hidden or internal defect will be identified. Our service documents visible conditions and, where thermal imaging is used, relevant thermal patterns at the time of inspection.
We aim to provide your completed report within 72 hours of the inspection. For larger or more complex commercial inspections, additional time may be required, and this will be confirmed in advance.
Guardian Aerial Inspections is a family-run drone inspection business based in Northamptonshire, built on a simple principle: treat every client's property with the same care and respect we would give our own.
Our story began in 2022 with aerial photography. What started as a passion for capturing properties and landscapes from a different perspective gradually developed into something much more. Over time, we realised that drone technology could provide far greater value than photography alone - giving property owners, businesses and asset managers a safer and more efficient way to inspect difficult-to-reach areas, identify potential concerns and make better-informed decisions.
Today, Guardian Aerial Inspections provides professional drone roof inspections, commercial building inspections, thermal imaging and solar PV inspections for residential and commercial clients. Our focus is on providing clear, high-quality visual and thermal evidence that helps our clients better understand the condition of their property or assets.
Customer care is at the heart of what we do. We understand that a home, commercial property or solar installation can represent a significant investment. That is why every inspection is approached carefully and methodically, with a strong emphasis on clear communication, attention to detail and useful, honest reporting.
We do not believe in exaggerating findings or creating unnecessary concern. We document what can be observed from the aerial inspection, highlight areas that may require further attention and clearly identify where further investigation by an appropriately qualified specialist may be advisable.
We use advanced commercial drone technology, including the DJI Matrice 4T, combining high-resolution visual imaging, radiometric thermal imaging and precision data capture.
This technology allows us to examine roofs, building exteriors and solar PV installations from perspectives that can be difficult, costly or potentially hazardous to access using conventional methods. Detailed imagery captured during the inspection is then reviewed and used to produce a clear, professional inspection report.
Our drone operations are conducted by appropriately qualified and insured operators and supported by documented operational procedures developed in line with UK Civil Aviation Authority (CAA) requirements and guidance.
Every project is carefully planned, with appropriate site assessment, risk management and operational checks forming part of our inspection process. Our operations are also covered by dedicated commercial drone insurance.
Whether we are inspecting a single residential roof, a commercial property or a larger solar PV installation, our objective remains the same: to provide clear evidence, honest reporting and a professional service our clients can rely on.
Family-run. Professional. Trusted.
Tell us about the property and we'll come back with a quote and a date.
Guardian Aerial Inspections — Sole Trader, England & Wales.
Version 1.1 · Effective 1 October 2026
This Privacy Policy explains how Guardian Aerial Inspections (“GAI”, “we”, “us” or “our”) collects, uses, stores, shares and protects personal data in connection with enquiries, quotations, bookings, aerial inspection services, reports, websites, social media, marketing, administration, complaints and related business activities.
It is intended to meet the transparency requirements of the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 (“DPA 2018”), the Privacy and Electronic Communications (EC Directive) Regulations 2003 (“PECR”), in each case as amended, including by the Data (Use and Access) Act 2025, and other applicable UK data protection law.
This Policy applies to clients and prospective clients, property owners and occupiers, client representatives, suppliers and contractors, website visitors, business contacts, individuals who communicate with us, and persons whose personal data may be incidentally captured during lawful aerial inspection activity.
For the purposes of UK data protection law, the data controller is:
Data protection enquiries and requests to exercise data protection rights should be sent using the contact details above. If GAI appoints a Data Protection Officer in the future, the relevant contact details will be published in an updated version of this Policy.
We seek to process personal data lawfully, fairly and transparently; collect it for specified, explicit and legitimate purposes; limit it to what is adequate, relevant and necessary; keep it accurate where required; retain it no longer than necessary; and protect it using appropriate technical and organisational measures. We are also responsible for being able to demonstrate compliance with these principles.
Depending on the nature of the interaction or service, we may collect and process the following categories of personal data:
GAI does not ordinarily seek or require special category personal data (for example health, biometric, racial or ethnic origin, religious belief, political opinion, trade union membership, sex life or sexual orientation data) or criminal offence data in order to provide its inspection services. Clients should not provide such information unless it is genuinely necessary and lawful to do so.
Thermal imaging is used to record and interpret surface temperature variation for inspection purposes. It is not intended to diagnose health conditions, identify individuals by biometric characteristics, or infer special category information. If sensitive personal data is received or captured incidentally, we will limit its use and retention and will process it only where an appropriate legal basis and, where required, an additional statutory condition applies.
We may obtain personal data from the following sources:
Where we obtain personal data from a source other than the individual concerned, we provide privacy information in accordance with applicable law, subject to any lawful exemption. For incidental drone imagery, it may not be practicable to identify and directly contact every person who appears in an image; this Policy is therefore maintained as an accessible public notice, and further information can be requested from us.
We only process personal data where we have a lawful basis. The applicable basis depends on the purpose, the type of information and our relationship with the individual. The principal purposes and bases used by GAI are set out below.
| Purpose | Typical data involved | Lawful basis |
|---|---|---|
| Responding to enquiries, preparing quotations and arranging inspections | Identity/contact, property, scope, scheduling and communications | Contract / steps requested before entering into a contract (UK GDPR Art. 6(1)(b)); legitimate interests where the contact is acting for an organisation. |
| Providing aerial visual and/or thermal inspection services and preparing the Report | Client, property/site, aerial imagery, thermal data, inspection notes and communications | Contract (Art. 6(1)(b)) for the client; legitimate interests (Art. 6(1)(f)) for associated third-party/site data necessary to deliver the service. |
| Capturing and retaining incidental personal data in aerial imagery | Images/video, vehicle registrations, neighbouring property details, location/date/time metadata | Legitimate interests (Art. 6(1)(f)): carrying out accurate, safe and evidentially reliable inspection work while minimising unnecessary privacy impact. |
| Flight planning, site safety, access and regulatory compliance | Site contacts, access information, property/site details, operational records | Contract; legal obligation where applicable; and legitimate interests in safe and lawful operation. |
| Payments, invoices, bookkeeping and tax records | Identity/contact, transaction, invoice and accounting data | Contract (Art. 6(1)(b)) and legal obligation (Art. 6(1)(c)). |
| Client service, complaints, re-inspection issues and dispute handling | Communications, report/inspection records, evidence and claim information | Contract; legitimate interests in resolving disputes and protecting legal rights; legal obligation where applicable. |
| Establishing, exercising or defending legal claims and handling insurance matters | Contract, report, raw data, correspondence, claim/evidence data | Legitimate interests (Art. 6(1)(f)) and legal obligation where applicable. |
| Business administration, service quality, fraud prevention, system security and record integrity | Contact, transaction, communications, technical and security data | Legitimate interests (Art. 6(1)(f)) and legal obligation where applicable. |
| Operating and improving our website | Technical data, security logs, cookie/storage-access data | Legitimate interests for security and basic operation; consent or a lawful PECR exception for storage/access technologies, as applicable. |
| Direct marketing and business development | Identity/contact, organisation and marketing preferences | Consent where required; otherwise legitimate interests where lawful, always subject to PECR and the right to object to direct marketing. |
| Managing suppliers, contractors, advisers and other professional relationships | Professional/business contact and transaction data | Contract and/or legitimate interests in managing our business relationships. |
| Responding to regulators, courts, law-enforcement bodies and other lawful requests | Relevant records required by the request or obligation | Legal obligation (Art. 6(1)(c)) and, where appropriate, legitimate interests or another lawful basis permitted by law. |
Where we rely on legitimate interests, those interests may include operating and administering GAI efficiently, providing and improving inspection services, ensuring safety and security, maintaining reliable evidence of work performed, preventing misuse or fraud, communicating with business contacts, resolving complaints, protecting property and business interests, and establishing, exercising or defending legal claims.
Before relying on legitimate interests for processing that may materially affect individuals, we consider whether the processing is necessary and whether the individual’s interests, rights or freedoms override our interests. Where appropriate, we document this assessment. We also apply safeguards such as data minimisation, restricted access, limited retention and avoiding unnecessary identification of people.
A core part of GAI’s service involves the use of unmanned aircraft systems (“drones”) equipped with cameras and, where relevant, thermal sensors. This technology may process personal data even where the purpose of the flight is to inspect a roof, building exterior, solar installation or other property rather than to observe people.
Images may incidentally include people, neighbouring land or buildings, vehicles, registration marks or other identifiable information. Such incidental capture is not the purpose of the service. We seek to limit it by planning flights and camera angles around the inspection target, collecting only material reasonably necessary for the agreed scope, and avoiding unnecessary or persistent observation of individuals.
GAI does not use facial-recognition technology, biometric identification, automated person tracking or behavioural surveillance as part of its normal inspection services. We do not intentionally profile individuals from drone imagery.
Inspection imagery may be included in a client Report where relevant to the agreed inspection purpose. Where reasonably practicable, images selected for reporting will avoid unnecessary identification of uninvolved individuals. GAI will not ordinarily use identifiable client inspection imagery for public advertising, portfolio material or social-media marketing without separate permission or another clear lawful basis.
If you reasonably believe that you have been captured in imagery held by GAI, you may contact us using the details in section 2. We may ask for information reasonably necessary to locate the relevant material and verify identity. Any request will be considered under applicable data protection law and may be subject to the rights of other persons, legal obligations, evidential requirements and applicable exemptions.
GAI does not target its services or marketing at children and does not intentionally collect children’s personal data as part of the inspection service. A child may nevertheless be incidentally visible in an aerial image taken in a public or private outdoor area. Where this occurs, we apply the same minimisation, access and retention safeguards described in this Policy and take particular account of the interests and rights of children when assessing legitimate interests.
Our website may use cookies, pixels, scripts, web storage or similar storage-and-access technologies. PECR applies to these technologies whether or not the information involved is personal data. Where the information is personal data, the UK GDPR also applies.
We may use technologies that are strictly necessary for the operation, security, fraud prevention, user-requested functionality or communication of the website without consent where a statutory exception applies. We may also use qualifying statistical/analytics technologies without consent where the applicable statutory exception is satisfied, including providing clear information and an easy, free means of objecting where required.
Where a storage or access technology does not fall within an applicable exception, we will seek valid consent before using it. Any cookie banner or preference mechanism should allow users to make appropriate choices for non-exempt purposes. Where third-party analytics, advertising or tracking technologies are used, users will be provided with appropriate information about the relevant purposes and third parties.
Details of the cookies and technologies actually deployed on our website, including their providers, purposes and durations, will be made available through the applicable cookie notice or consent-management interface. GAI will not use advertising or tracking technologies unless they are configured in accordance with PECR and applicable data protection law.
We may send information about GAI services where permitted by data protection law and PECR. The rules differ depending on the type of recipient and communication.
Where we rely on consent, you may withdraw that consent at any time by contacting us or using any available preference or unsubscribe mechanism. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn. If there is another lawful basis that permits or requires us to retain particular information after consent is withdrawn, we will explain this where relevant.
Some information is necessary for us to respond to a requested quotation, enter into or perform a contract, arrange safe access, comply with legal requirements, issue invoices or otherwise provide the service. If required information is not provided, we may be unable to provide a quotation, accept a booking, carry out an inspection, issue a Report, process a payment/refund or comply with a legal obligation. We will not treat optional marketing information as a condition of receiving the inspection service.
We disclose personal data only where reasonably necessary for the purposes described in this Policy or where permitted or required by law. Depending on the circumstances, recipients may include:
We do not disclose personal data merely because a third party requests it. We consider the legal basis, necessity and proportionality of the disclosure and, where appropriate, verify the identity and authority of the requester.
Some suppliers process personal data on our behalf as data processors. Where required, we put in place contractual terms requiring processors to process data only on documented instructions, maintain appropriate security and confidentiality, assist with data protection obligations, control sub-processing and delete or return personal data at the end of the service relationship, subject to lawful retention requirements.
The specific suppliers used by GAI may change over time. Categories may include cloud storage, backup, email, website hosting, payment processing, accounting, document/report production, image/thermal software, IT support, cybersecurity and business administration providers. Individuals may contact us for further information about relevant recipients or processors connected with their personal data, subject to applicable legal limitations.
Some technology or service providers may process or store personal data outside the United Kingdom. Where this results in a restricted transfer under UK data protection law, we will use an applicable lawful transfer mechanism.
This may include UK adequacy regulations, the UK International Data Transfer Agreement (“IDTA”), the UK Addendum to approved EU Standard Contractual Clauses where appropriate, or another safeguard or derogation permitted by law. Where required, we will carry out an appropriate transfer risk assessment and take supplementary measures where necessary so that the protection of personal data is not materially lower than required under UK law.
You may contact us using the details in section 2 to request further information about the safeguards used for a relevant international transfer and, where applicable, how to obtain a copy of those safeguards, subject to appropriate redactions for confidential or security-sensitive material.
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including to provide the service, maintain appropriate inspection evidence, meet tax/accounting or regulatory obligations, resolve complaints, support insurance matters, and establish, exercise or defend legal claims. Retention may therefore differ by data category.
| Data / record | Normal retention approach | Reason / qualification |
|---|---|---|
| Unsuccessful enquiries / quotations | Normally up to 12 months after last meaningful contact | Allows reasonable follow-up, service administration and evidence of the enquiry. May be shorter where no longer needed. |
| Client contact, booking and contract administration records | Normally up to 6 years after completion of the relevant service | Supports contract administration, accounting, complaints and the establishment, exercise or defence of legal claims. |
| Raw aerial / RGB / video / thermal data | Normally 12 months after delivery of the Report | Matches GAI’s standard evidence-retention approach. May be retained longer where reasonably required for a complaint, claim, legal obligation, insurer requirement or other lawful purpose. |
| Final inspection Report | Normally 24 months after delivery | May be retained longer where reasonably required for a contract, complaint, claim, legal obligation, insurer requirement or other lawful purpose. |
| Invoices, accounting and tax records | For the period required by applicable tax/accounting law | For a UK sole trader this may include at least 5 years after the relevant 31 January Self Assessment filing deadline; VAT records, if applicable, are generally retained for at least 6 years. |
| Complaints, claims and insurance/legal files | Normally for the period reasonably required to resolve the matter and protect legal rights, commonly up to 6 years after closure/completion, and longer where proceedings, law or an insurer requires | Evidence may need to be preserved beyond ordinary operational retention periods. |
| Marketing records | Until consent is withdrawn, an objection is made, or the information is no longer needed for the lawful marketing purpose | A minimal suppression record may be retained for as long as reasonably necessary to ensure that an opt-out continues to be respected. |
| Website/security logs | Normally only for as long as required for security, troubleshooting, fraud prevention or service administration, generally no more than 12 months unless a specific incident requires longer retention | Cookie/storage-access retention will also be described through the applicable cookie notice or preference interface. |
| Data protection rights requests and related correspondence | Normally up to 3 years after the request is closed | Provides an accountability record of how the request was handled. |
When a retention period expires, personal data will be securely deleted, overwritten, anonymised or otherwise disposed of where there is no continuing lawful reason to retain it. Backup copies may persist for a limited period until overwritten through normal backup cycles, subject to access restrictions.
We use technical and organisational measures appropriate to the nature of the information and the risks involved. Measures may include access controls, strong authentication, device and account security, encryption where appropriate, secure cloud storage and backup, restricted sharing, software updates, confidentiality controls and procedures for secure deletion and incident response.
No method of transmission or storage is completely risk-free. If a personal data breach occurs, we will assess the risk to individuals, contain and investigate the incident, keep an appropriate record, and notify the Information Commissioner and/or affected individuals where required by law.
Subject to the circumstances and applicable exemptions, you may have the following rights in relation to your personal data:
Requests may be made verbally or in writing, although written requests can help us understand and record what is being requested. We may need to request reasonable information to verify identity or clarify the scope of a request. We will respond within the time required by law, normally without undue delay and within one month, subject to any lawful extension or other provision that applies.
GAI does not ordinarily make decisions about individuals based solely on automated processing that produce legal effects or similarly significant effects. We do not use drone imagery for automated biometric identification or behavioural profiling. If this changes materially, we will update this Policy and provide any additional information required by law.
If you interact with GAI through a social-media platform or another third-party website, that platform may process personal data for its own purposes as an independent controller under its own privacy terms. GAI does not control the platform’s independent processing. Links from our website to external websites are provided for convenience and do not make us responsible for the privacy practices of those external sites.
If you have a concern about how GAI has used your personal data, please contact us first using the details in section 2 so that we have an opportunity to investigate and respond.
You also have the right to complain to the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection. Current contact information and complaint routes are available at www.ico.org.uk. The ICO helpline is 0303 123 1113.
We may update this Policy from time to time to reflect changes in law, regulatory guidance, our services, technology, suppliers or business practices. The latest version will be made available through our website or on request. Where a change materially affects how we process existing personal data, we will take reasonable steps to bring the change to the attention of affected individuals where required.
Questions about this Privacy Policy, requests to exercise data protection rights, objections to direct marketing, or queries about aerial imagery should be sent to:
Version 1.1 | Effective 1 October 2026 | Guardian Aerial Inspections
Guardian Aerial Inspections — Sole Trader, England & Wales.
1.1 “Business” means Guardian Aerial Inspections, the trading name of the sole trader identified in the quotation, booking confirmation and/or invoice, established in England and Wales.
1.2 “Client” means any individual, company, partnership, organisation or other legal entity engaging the Business to provide Services.
1.3 “Consumer” means a Client acting for purposes wholly or mainly outside their trade, business, craft or profession.
1.4 “Business Client” means a Client acting in the course of trade, business, craft or profession.
1.5 “Services” means non-invasive aerial visual and/or thermal roof inspection services and the preparation of a written Report.
1.6 “Report” means the written inspection document issued by the Business following completion of the Services.
1.7 “Third Party” means any person or entity other than the Client.
1.8 “Raw Data” means original unedited image/video files and original thermal files captured during the inspection.
1.9 “Inspection Date” means the date and, where relevant, the time at which the Services are performed on site.
1.10 References to statutes include any amendment, re-enactment or replacement.
1.11 Headings are for convenience only and do not affect interpretation.
2.1 A legally binding contract is formed when the Client accepts a written quotation, confirms acceptance by email, or signs a written agreement.
2.2 Subject to clause 2.6, these Terms and Conditions constitute the entire agreement between the parties and supersede any prior discussions, representations or agreements.
2.3 Subject to clause 2.6, the Client confirms that it has not relied upon any representation, statement, assurance or promise not expressly set out in writing.
2.4 No variation of these Terms shall be binding unless agreed in writing by the Business.
2.5 In the event of inconsistency between these Terms and any other document, these Terms shall prevail unless expressly agreed otherwise in writing.
2.6 Nothing in clauses 2.2 to 2.5 excludes or restricts information about the Business or the Services that forms part of a Consumer contract by operation of law, or any other statutory right of a Consumer.
3.1 The Services consist solely of non-invasive aerial inspection using unmanned aircraft systems.
3.2 The inspection is observational only and limited to visible external roof surfaces and other externally visible elements observable from lawful and safe operating positions at the Inspection Date.
3.3 The Services are not exhaustive. The Business does not guarantee that all defects, issues, or anomalies will be detected.
3.4 The Business does not provide:
(a) Structural engineering assessments or opinions
(b) Building surveyor certification
(c) Intrusive, invasive, destructive or dismantling inspection
(d) Load-bearing analysis
(e) Repair specifications or method statements
(f) Cost estimates for remedial works
(g) Guarantees of defect-free condition
(h) Compliance certification with building regulations, warranties, manufacturer requirements or insurance conditions
3.5 The Report shall not constitute a warranty, guarantee, certification of compliance, or confirmation of fitness for purpose.
3.6 The Client acknowledges that aerial inspections have inherent limitations, including (without limitation) weather conditions, wind, lighting conditions, surface reflectivity, access restrictions, angle of observation, roof geometry, obstructions, and operational safety constraints.
3.7 The Services provide condition intelligence based on observable evidence only. The Business does not provide assurance that a roof is watertight, defect-free or suitable for any particular use.
3.8 The Business is not a chartered surveyor, structural engineer or RICS member. The Services do not constitute a building survey, structural survey or RICS Home Survey.
4.1 Thermal inspections identify surface temperature variations only and do not confirm structural failure, moisture ingress, insulation performance, internal damage, or the presence/absence of leaks.
4.2 Thermal imaging is sensitive to environmental and operational conditions. Results may be affected by (without limitation):
4.3 The Client acknowledges that thermal imaging can produce false positives and false negatives.
4.4 Thermal findings in the Report are indicative only, must be interpreted conservatively, and are not a substitute for intrusive investigation or qualified specialist assessment.
4.5 Any thermal anomaly referenced in the Report is an observation of temperature variation, not a diagnosis.
5.1 The Business shall provide the Services with reasonable skill and care.
5.2 The Services are not provided to a standard of perfection and do not guarantee any outcome, defect detection rate, or future roof performance.
6.1 The Client warrants that:
(a) All information provided to the Business is accurate, complete and not misleading.
(b) The Client has lawful authority to commission the Services in respect of the inspection location.
(c) The Client has obtained any permission reasonably required from the landowner or occupier for the Business to access the site and to use a suitable take-off and landing area.
(d) No hazardous conditions have been concealed, including (without limitation) unstable structures, overhead cables, aggressive animals, unsafe surfaces, or other site hazards.
(e) The Client has disclosed any known restrictions, notices, disputes, or third-party issues affecting access or operations.
6.2 The Client shall ensure, where required, that the property is accessible and that a safe take-off and landing area is available.
6.3 If access is denied, restricted or unsafe due to Client-related circumstances, the Business may treat the inspection as aborted and clause 8.5 shall apply.
6.4 The Business remains responsible for determining whether the unmanned aircraft operation may lawfully and safely proceed, including compliance with applicable aviation requirements, airspace restrictions and operational permissions. The Client does not grant or control airspace authority by commissioning the Services.
7.1 Where the Client is a Business Client, the Client shall indemnify and hold harmless the Business against claims, losses, liabilities, damages and reasonable expenses arising to the extent caused by:
(a) inaccurate, incomplete or misleading information supplied by the Client
(b) property access disputes or lack of lawful authority
(c) undisclosed hazards at the site
(d) any Third Party claim arising from reliance upon the Report or any deliverable
(e) Client distribution or disclosure of the Report contrary to these Terms
7.2 The Business shall not be liable for any loss to the extent that such loss results from the Client’s negligence, omission, failure to act, or failure to follow recommendations, including failure to take timely remedial action.
7.3 The indemnity in clause 7.1 applies only to Business Clients and shall survive termination of the contract. Where the Client is a Consumer, the Client shall be responsible only for losses reasonably and foreseeably caused by inaccurate or misleading information supplied by the Consumer, lack of lawful authority to commission the Services or permit access, or hazards known to the Consumer but not disclosed to the Business. Nothing in this clause limits the statutory rights of a Consumer.
8.1 For Consumers:
(a) 50% deposit payable upon booking.
(b) Remaining 50% payable upon completion of Services and prior to release of the final Report.
8.2 For Business Clients:
(a) 50% deposit payable upon booking.
(b) Remaining balance payable within 14 days of invoice date.
8.3 The Business reserves the right to withhold delivery of the Report until payment is received in full.
8.4 Late payment by Business Clients may incur statutory interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.
8.5 Deposits may be retained only to the extent permitted by law and to cover reasonable costs and losses incurred by the Business as a result of the Client’s cancellation or failure to proceed. Nothing in this clause affects any statutory cancellation or refund rights available to a Consumer, including rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
9.1 The Remote Pilot/operator has final authority to determine whether an operation may safely and lawfully proceed, having regard to weather, airspace, regulatory requirements, site conditions, equipment safety, operational risk and data reliability. The Business may postpone or suspend the Services where the Remote Pilot/operator reasonably considers this necessary.
9.2 Weather suitability and operational go/no-go decisions shall be determined by the Remote Pilot/operator using reasonable professional judgment and applicable aviation requirements.
9.3 The Business shall not be liable for loss caused solely by a reasonable weather-, safety- or regulatory-related postponement or cancellation, except for any refund or other remedy that the Client is entitled to receive by law or under these Terms.
9.4 If the Client cancels within 48 hours of the scheduled inspection, the Business may retain all or part of the deposit to cover reasonable costs and losses arising from the cancellation, including time reserved for the inspection, preparation undertaken and non-recoverable expenses. The amount retained shall not exceed the Business’s reasonable loss resulting from the cancellation. This clause does not affect any statutory rights of a Consumer.
9.5 If the inspection cannot proceed due to access restrictions attributable to the Client, unsafe site conditions not previously disclosed by the Client, or third-party interference outside the Business’s control, the Business may retain all or part of the deposit to cover reasonable costs and losses actually incurred. Any amount retained shall not exceed the Business’s reasonable loss resulting from the aborted inspection. Nothing in this clause affects the statutory rights of a Consumer.
9.6 Where the Business postpones the Services under clause 9.1, the parties will seek to agree a reasonable alternative date. If the Business is ultimately unable to perform the Services and no reasonable alternative can be agreed, any amount paid for Services not performed will be refunded, subject to any lawful charge for Services already supplied at the Client’s express request.
9A.1 Where a Consumer enters into a distance or off-premises contract and a statutory right to cancel applies, the Consumer may cancel the contract within 14 days after the day on which the contract is entered into, without giving a reason.
9A.2 The Consumer may exercise the right to cancel by informing the Business of the decision to cancel by a clear statement using the contact details provided in the quotation or booking confirmation. The Consumer may use the Model Cancellation Form in Appendix 1, but is not required to do so.
9A.3 The Business will not begin supplying the Services during the statutory cancellation period unless the Consumer makes an express request for the Services to begin during that period. Where required by law, that request will be recorded on a durable medium. Appendix 2 contains a form that may be used for this purpose.
9A.4 If the Consumer requests that the Services begin during the cancellation period and then validly cancels before the Services have been fully performed, the Consumer must pay a proportionate amount for the Services supplied up to the time the Business is informed of the cancellation, where the law permits such a charge.
9A.5 Where the Services have been fully performed during the cancellation period following the Consumer’s express request to begin performance and acknowledgement that the right to cancel will be lost once the Services are fully performed, the Consumer will lose the statutory right to cancel to the extent provided by law.
9A.6 Nothing in clauses 8.5, 9.4 or 9.5 overrides a Consumer’s statutory cancellation or refund rights.
10.1 The Report is prepared solely for the named Client and solely for the purpose described in the quotation and/or written scope.
10.2 No Third Party may rely upon the Report without the express written consent of the Business.
10.3 The Business accepts no duty of care to any Third Party.
10.4 The Contracts (Rights of Third Parties) Act 1999 shall not apply.
10.5 Where the Client is a Business Client, the Client shall indemnify the Business against a Third Party claim arising from reliance upon the Report to the extent that the claim results from unauthorised distribution, disclosure or use of the Report by the Business Client. Where the Client is a Consumer, this clause does not impose an indemnity and does not affect the Consumer’s statutory rights.
10.6 The Client may provide a complete and unaltered copy of the Report to its professional advisers, contractors or insurers for the Client’s intended purpose. The Report may not otherwise be altered, selectively edited, publicly published, sold or redistributed without written consent. No permitted disclosure under this clause gives any Third Party a right to rely upon the Report unless the Business expressly agrees such reliance in writing.
10.7 Raw Data remains the property of the Business. The Client receives a non-transferable licence to use the Report for its intended purpose only once payment is received in full.
11.1 Except where a Pre-Purchase Inspection has been expressly agreed in writing, the Report is not prepared for lending, underwriting, valuation, investment, insurance underwriting, litigation support, or property sale negotiation unless expressly agreed in writing prior to inspection.
11.2 The Business assumes no liability to banks, lenders, insurers, investors, prospective purchasers, or any other party making financial decisions.
11.3 Any reliance for the purposes stated in clause 11.1 without written agreement is prohibited and at the relying party’s sole risk.
11.4 Where a Pre-Purchase Inspection has been expressly agreed in writing, the named Client may use the Report as one source of information for the Client’s own purchase decision and related discussions concerning the property. The Report remains an observational aerial inspection only and does not constitute a valuation, building survey, structural survey or RICS Home Survey. Clauses 10.2 to 10.5 continue to apply to Third Party reliance.
12.1 As the Business’s standard retention period, Raw Data will normally be retained for 12 months after delivery of the Report, and the final Report will normally be retained for 24 months after delivery, unless a longer period is reasonably required for a contract, complaint, claim, legal obligation, insurance requirement or other lawful purpose.
12.2 After the applicable retention period, the Business may securely delete archived data and Reports where there is no continuing contractual, legal, insurance or other lawful reason to retain them.
12.3 Edited images, annotations and compiled extracts are illustrative only and do not replace Raw Data.
12.4 In the event of dispute, Raw Data shall prevail over edited imagery or screenshots.
13.1 The Report reflects conditions observed solely at the Inspection Date. Conditions may change immediately after inspection and the Business has no responsibility for changes occurring after the Inspection Date.
13.2 The Business has no duty to update the Report after delivery and no ongoing monitoring obligation unless separately contracted in writing.
13.3 The Client should notify the Business in writing as soon as reasonably practicable after becoming aware of any alleged deficiency, concern or dispute and, where possible, within 14 days of becoming aware of it.
13.4 The Business must be given reasonable opportunity to review and, if appropriate, re-inspect before any remedial works are undertaken that could affect the alleged issue.
13.5 If the Client undertakes remedial works without providing the Business reasonable opportunity to re-inspect, the Business may be unable to verify the alleged issue and any related claim may be reduced or invalidated to the extent verification is prevented.
13.6 Any claim arising from the Services must be brought within the applicable statutory limitation period. Nothing in these Terms is intended to restrict or exclude any statutory right or remedy that cannot lawfully be restricted or excluded.
13.7 Failure to follow this procedure may be taken into account only to the extent that it has reasonably prejudiced the Business’s ability to investigate or verify the alleged issue. Nothing in this clause limits or excludes any statutory rights or remedies available to a Consumer.
14.1 The Client shall take reasonable steps to mitigate any loss, damage or expense.
14.2 The Business shall not be liable for any loss which the Client could reasonably have avoided by taking prompt and appropriate action.
15.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or limited.
15.2 Subject to clauses 15.1 and 15.5:
(a) For a Business Client, the total aggregate liability of the Business arising out of or in connection with the relevant inspection and Services shall not exceed the total fees paid or payable by the Client for that inspection, unless a different monetary liability cap is expressly stated in the quotation or booking confirmation, in which case that stated cap shall apply, to the extent permitted by law.
(b) For a Business Client, liability shall be limited to direct losses reasonably foreseeable at the time of contract formation.
(c) Any monetary liability cap applying under this clause is a single aggregate cap per inspection, regardless of the number of alleged issues or causes of action arising from that inspection.
(d) No monetary cap or other limitation in this clause applies to any liability which cannot lawfully be excluded or restricted.
15.3 Subject to clauses 15.1 and 15.5, the Business shall not be liable for:
15.4 The Client acknowledges that the inspection fee reflects the limited scope of risk assumed and that the Business does not price Services as a full structural survey or warranty product.
15.5 Where the Client is a Consumer, every exclusion and limitation in this section 15 applies only to the extent that it is fair and lawful. Nothing in section 15 excludes, restricts or limits the Consumer’s statutory rights or remedies, including any right to have Services performed with reasonable skill and care, or any liability or remedy that cannot lawfully be excluded or restricted.
15A.1 A Client wishing to make a complaint should contact the Business in writing using the contact details shown on the quotation, booking confirmation or invoice and provide sufficient details to allow the matter to be investigated.
15A.2 The Business will acknowledge and investigate complaints within a reasonable time and will communicate the outcome in writing where appropriate.
15A.3 Where the complainant is a Consumer, the Business will, when communicating the outcome of its consideration of the complaint, provide information about any ADR or other dispute-resolution arrangement that is available if the Consumer is dissatisfied with the outcome, as required by applicable law, and will provide any further information about participation in that arrangement that the law requires.
16.1 The parties should first attempt in good faith to resolve any complaint or dispute directly.
16.2 Where the Client is a Business Client, the parties may agree to attempt mediation through a recognised mediation provider in England & Wales before commencing court proceedings.
16.3 Where the Client is a Consumer, mediation or other alternative dispute resolution is voluntary unless the law, a binding scheme or an agreement requires otherwise. When the Business communicates the outcome of its consideration of a Consumer complaint, it will provide information about any ADR or other dispute-resolution arrangement that is available if the Consumer remains dissatisfied, as required by applicable law. Nothing in this clause prevents either party from exercising any right to bring court proceedings or taking urgent action where appropriate.
17.1 The Client may not assign, transfer or subcontract its rights under these Terms without prior written consent of the Business.
17.2 The Business may assign its rights in connection with insurance arrangements, professional advisors, or debt recovery.
18.1 Client information and inspection outputs are treated as confidential and shall not be disclosed except:
(a) with Client consent; or
(b) as required by law; or
(c) to insurers or professional advisers for claim handling, legal advice, accounting or compliance; or
(d) to service providers and data processors used for secure storage, hosting, report preparation, payment processing, administration or delivery of the Services, subject to appropriate confidentiality and data-protection obligations.
18.2 Personal data will be processed in accordance with applicable data-protection law and the Business’s Privacy Policy, as updated from time to time.
If any provision is found invalid or unenforceable, the remaining provisions shall remain enforceable.
Failure to enforce any provision shall not constitute a waiver of future enforcement.
Clauses relating to liability, indemnity, confidentiality, dispute resolution, Report reliance restrictions, and data/evidence shall survive termination.
Nothing in these Terms creates partnership, joint venture or agency relationship between the parties.
23.1 Where the Client is a Consumer, nothing in these Terms excludes, restricts or otherwise affects statutory rights or remedies, including rights under the Consumer Rights Act 2015 and, where applicable, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
23.2 Services are provided with reasonable skill and care.
These Terms are governed by the laws of England and Wales.
For Business Clients, the courts of England and Wales shall have exclusive jurisdiction. For Consumers, the courts of England and Wales shall have jurisdiction, but nothing in these Terms deprives a Consumer of any mandatory right to bring proceedings in another competent court available under applicable law.
APPENDIX 1 – MODEL CANCELLATION FORM
Complete and return this form only if you wish to cancel a distance or off-premises contract and a statutory right to cancel applies.
To: Guardian Aerial Inspections, using the geographical address and/or email address stated in the quotation or booking confirmation.
I/We hereby give notice that I/We cancel my/our contract for the supply of the following service:
Service / booking reference: ______________________________________________
Contract entered into on: _________________________________________________
Name of consumer(s): _____________________________________________________
Address of consumer(s): ___________________________________________________
________________________________________________________________________
Signature of consumer(s) (only if this form is notified on paper): __________________
Date: __________________________
Use of this form is optional. A Consumer may instead make any other clear statement informing the Business of the decision to cancel.
APPENDIX 2 – CONSUMER EXPRESS REQUEST TO BEGIN SERVICES DURING THE 14-DAY CANCELLATION PERIOD
Use this section only where a statutory 14-day cancellation right applies and the Consumer wants the Services to begin before that period has expired.
I expressly request Guardian Aerial Inspections to begin supplying the Services before the end of the statutory cancellation period.
I understand that if I validly cancel after performance has begun, I may be required to pay a proportionate amount for the Services supplied up to the time I inform the Business of cancellation, where permitted by law.
I acknowledge that if the Services are fully performed during the cancellation period following my express request, I will lose the statutory right to cancel to the extent provided by law.
Name of consumer: _________________________________________________________
Booking / quotation reference: _____________________________________________
Signature / electronic confirmation: ________________________________________
Date: __________________________
Guardian Aerial Inspections — Sole Trader, England & Wales.
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Visual. Non-invasive. For guidance only.
All inspection reports are prepared using images, thermal imagery and other visual data captured during the inspection, together with the environmental and weather conditions present at the time of the flight.
All observations, comments and annotations are based on the visible condition of the property and the data available at the time of inspection only. Their purpose is to identify visible defects, temperature anomalies and other areas of potential concern that may warrant further investigation.
Inspections and reports are non-invasive and must not be interpreted as a structural survey, engineering opinion, warranty, guarantee or certification that a defect does or does not exist. Concealed, intermittent or developing issues may not be visible and may be affected by access limitations, coverings, obstructions, lighting, surface conditions and the prevailing weather at the time of inspection.
Where thermal imagery is used, any highlighted anomaly represents a temperature difference only. Such anomalies may be associated with moisture ingress, heat loss, insulation deficiencies, electrical irregularities or other factors, but they must not be treated as conclusive proof of a specific defect without further investigation by an appropriately qualified professional.
Weather and environmental conditions may affect flight safety, image quality and inspection scope. In some circumstances, adverse weather may require an inspection to be interrupted, rescheduled or cancelled entirely.
Any repair, purchase, insurance or maintenance decision should be made only after considering the findings of the report together with any further specialist inspections considered necessary. To the fullest extent permitted by law, Guardian Aerial Inspections accepts no liability for hidden, latent or subsequently developing defects, or for losses arising from reliance on any report as a definitive diagnosis or sole basis for major property decisions.
Visual. Non-invasive. For guidance only. Further specialist investigation may be required.